double purchase monthly license

Hai, i dont know there is a auto renew funtion on the monthly license, i had purcheses again after the license auto renew that i dont know~it is posible to cancel or bring the licten to next month?

Thank and regards

Contact licenser@toonboom.com to refund your 2nd subscription.
Contact support@toonboom.com to see why your original subscription
license is not being recognized by your system.

thank you for replay~i had send my question to Facebook, mail and twister, none of it got reply…T.T