D.E.P. error on startup

Retired Products Toon Boom Studio Support and Troubleshooting
1

Hi:

I just installed the download for my daughter. On launch it goes to the project config screen but when the program starts, it is terminated by Windows Vista with a Data Execution Prevention error.

I tried turning of DEP for TBS.exe, but Vista says that the program can only run with DEP enabled.

Any ideas?

Nitty gritty details:
Averatec 2500 laptop
Vista Home TL-60 2.0 Ghz
3 GB RAM

Thanks in advance!

2

Hi,

Make sure that software was installed with an administrator account at start. Also, if you can’t manage to open up the software still you may want to try to open it As administrator (right click on the application in the start menu to get access to the option) and see if you get better results.

Best regards,

Ugo