Every time I try to open something or create something new, no matter the setting. Harmony 14 just crashes without fail. I’ve tried uninstalling and reinstalling; restarting the computer; opening up an existing scene I had… no luck.
I’ve even gone into AppData and deleted preference files like I saw suggested elsewhere, but that didn’t do it either.
Help?
If I don’t get this sorted before the semester starts in September it’s going to be a problem
Can you tell me which version of Windows do you have?
Have you tried to create a new scene in a different path?
Can you verify if in the paths (path of the software installation, path of the files) there is any unicode symbol? For example: accent (é à), space between words, &, %
That appears to be a library file used by a graphic card driver
for AMD/ATI graphic cards that’s causing the crash.
Try re-installing the graphic card driver for your card (or
an older version if that doesn’t fix the problem). If that
still does not fix the problem, contact support to assist.