Hi! I’m using Harmony 10.3 (yeah, old) on Windows 10.
I’m trying to export my drawings as vector PDFs, but when trying to edit the Write Module properties, the program stops responding and hangs indefinitely.
After a bit of poking around I found that the same thing happens when trying to export a movie or OpenGL frames from the “File > Export” menu.
I’m certain I’ve exported PDFs using this method in the past, so I’m not sure what happened. I can’t recall any changes to the program Preferences, or any major changes to my PC.
Get the details of the crash report from the Window Event Viewer’s
Application logs.
Beyond that, if you have the latest Quicktime installed on Windows 10
then that could be the problem. You must have 7.7.6 or earlier as the latest
Quicktime versions are broken on Windows 10 and are unlikely to be
fixed due to Quicktime being phased-out altogether.
Ok, thanks. I confirmed that Quicktime 7.7.6 was installed, and checked the Crash report details. Here are the details in XML view:
Log Name: Application
Source: Application Hang
Date: 7/7/2017 9:18:40 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Logan-SP
Description:
The program Stage.exe version 10.3.0.8663 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1844
Start Time: 01d2f787631a24b7
Termination Time: 16
Application Path: C:\Program Files (x86)\Toon Boom Animation\Toon Boom Harmony 10.3\win64\bin\Stage.exe
Report Id: 4a4bd28a-fcdc-495c-95c5-4ddcf0eae836
Faulting package full name:
Faulting package-relative application ID:
