Hello everyone
I’m new to Harmony and, in fact, this is my first post here. I started an animation on Harmony Advance (Trial) a couple of weeks ago, and just last night I suscribed for a year.
On my first night working with the paid version, I encountered a problem. After awhile, the elements in my scene started to get corrupted one by one. As I moved through the timeline, I got error dialog boxes (ex: “Unable to load c…\elements\head\head-1.tvg”) one after the other.
I googled around and found out old forum posts explaining that the “~” files are backup files, but simply renaming them didn’t work.
Fortunately, it wasn’t a project-breaking problem --I had a backup, and I only lost a couple of hours worth of work–, but it left me seriously worried. What could’ve caused it?
Some old forum posts suggested it might be due to a corrupted windows profile, but I doubt it. Everything did work ok for the weeks I worked with the trial version.
The only thing that changed between then and now is that I did a clean uninstall of Harmony (I was using Premium with my trial) before switching to Advance (after I paid). The strangest thing of it all is that the first couple of hours of work didn’t throw any errors, it’s like it suddenly decided to corrupt itself out of nowhere.
I want to know what might have caused so I can prevent it happening ever again. Hoping for a quick response, it’s not a great way to start as a new customer.