Connection problem

Retired Products Toon Boom Studio General Discussion
1

I’m using TBS v 3.0 on a bunch of iMac g5s at my school. The student accounts are set up to connect to a shared file space on a server. Unfortunately, the server was recently damaged and is being repaired. In the meantime, whenever the students try to start up TBS, it hangs as it tried to connect to the non-existent server. How can I get TBS to stop trying to connect to the server? Is there a file that can be deleted, or a preference to change?

2

There may be more things than just one, but my first suspicion is your global library, so that is a preference setting for the path location of the global library. As I said there may be other things but this might be a good place to start. -JK

3

Hi Rattlebrain,

I would need more information about the setup to know what is in cause.

1. Was the software installed on your local machine or on a remote location on the network? (do you have it in your Application directly or is it on external drive or accessed through a link)

2. The global library might be in cause though it should not hang the software when you launch it but rather give you an error message.

3. Are your preference files on your local machine or on the network (you can check on the local drive in Library>Preferences if there is a Toon Boom Studio file there.

Let me know if you find out something.

Best regards,

Ugo

4
  1. TBS is installed on each local machine.
    2. global library is on the local machine.
    3. The preference file seems to be on the local machine (is this what a plist is?)

    The problem seems to be related to the accounts being set up to login in automatically and connect to the server automatically at login. I have tried to disable this function but it still occurs despite my following directions from support.

    Perhaps the easiest solution would be to uninstall TBS and reinstall it on a new account? I’d only have to do it 10 times … sigh …
5

Hi Rattlebrain,

This might indeed be related to the fact that the accounts are on the network instead of being local account. There might be some information that are trying to be saved on the network (some preference files).

If possible you would need to try and get some local account on the computer and see if it works with those.

Best regards,

Ugo