COMPUTER WON'T RECOGNIZE LICENSE!!! URGENT!!!

Harmony Harmony Support and Troubleshooting
1

So I have Harmony installed on my desktop and I’m trying to get it to work on my laptop. I put in my account info on License Wizard, and it recgnizes all of the other ToonBoom programs that I use like StoryBoard Pro and Studio 8, but it says I don’t have the license for Harmony (pictured below), even though I downloaded the app from my account on the ToonBoom website.

I need the program to work right now and the support line is currently closed for the weekend, so I have no idea what I’m doing wrong, if I’m doing anything wrong at all.

Has anyone ever had this problem? And could they tell me what the problem actually IS??

Screen Shot 2017-09-01 at 5.40.47 PM.png
Screen Shot 2017-09-01 at 5.40.47 PM.png523×600 135 KB

2

https://forums.toonboom.com/harmony/general-discussion/cant-open-my-program#new

3

If you’re on Sierra do step 1 but not 2
If it’s OSX pre-Sierra do step 2 not step 1

  1. Open a terminal Window from Applications/Utilities and run the
    command: sudo spctl --master-disable
    in the Terminal application
  2. Go into the System Preferences and from there to “Security & Privacy”,
    on the General tab set “Allow Applications downloaded from:” to “Anywhere”.
  3. Download the installer (if you don’t have it anymore)
  4. Mount the DMG (i.e. click on the installer for the software).
  5. Drag the icon of the software to the icon of the Applications folder.
  6. Start the software by right-clicking and selecting Open.