Colours don't appear the same on the display as they do in the palette view

[Philip_Rousseau]

Hello,
I have recently encountered a problem where when drawing colors don’t appear as they do in the palette view. this also happens when importing a PNG.

here is an image showcasing the problem.

this happened suddenly. I have tried changing the colorspaces around but it doesn’t seem to change the weird hue shift that is happening here.

would love to hear if anyone knows this issue, I have looked all over the internet without any luck. thank you.

[steenbeck]

What Version/Build of Harmony are you on? You can find this out under Help and then About in the main menu bar. What OS are you using Windows or macOS (Intel or Apple Silicon)? Might be best to contact support.

You are the second person to post this issue.

Light Blue doesn't exist anymore?

Hello ToonBoom Harmony’s team, I’m a student at Condé school in France and we discovered a problem in the sofware which happens on every computers at school. It happens that the light blue/cyan color doesn’t work anymore. I hope the issue is something dumb that we missed and you’ll be able to answer us quickly but the fact that every computers at school has the same issue make my think it might be the software himself. You’ll see with the different screenshots i took exactly what i mean. I al…

[Philip_Rousseau]

I’m working in Harmony 21.1.0 running on windows 10.

I actually wanted to contact support but I seemed to only find this forum here. what is toon boom’s support email?

[steenbeck]

support (@) toonboom (.dot) com
Or you can fill out the form here
Link to Submit a request

You should also look at upgrading to Harmony 22, you can it along side 21.1.