I’m using Storyboard Pro 6 and as of today it’s not working with my cintiq correctly. The pen is extra slow, if it even works when drawing on the stage. Outside the stage it work fantastic. If I use the mouse to draw with everything is working perfectly.
I’ve updated all the drivers on my cintiq and graphics card to attempt to fix the problem with no luck. All my other drawing programs are working perfect, it’s just on the stage of Storyboard Pro I’m having issues.
Any suggestions and help would be greatly appreciated.
Hi SideKickboy,
Thank you for reaching out to us, we would like to obtain additional information to troubleshoot the reported behavior.
Can you email us at desk@toonboom.com and provide the following;
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Can you please create a screencast reproducing the error?
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Can you also send us a sample Scene that is generating the issue?
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Is with all the scenes or specific ones?
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What is your Computer/Mac specs? Affected Cintiq?
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I understand that you have uninstalled the drivers, did you also unplugged the Cintiq so it would do a fresh installation process?
Can you also try the following and provide feedback;
Resizing the fonts size to 100 percent, then please reboot to apply changes see http://windows.gadgethacks.com/how-to/change-font-size-windows-10-0166687/
If it still does not work, can you try following?
- Right-click on the program’s icon; properties.
- Go to the Compatibility tab.
- Check “Disable display scaling on high DPI settings” and click on Apply.
- Then launch the application using the icon
Looking forward to hearing back from you.
Best Regards,
Edgar
Technical Support Specialist
Toon Boom Animation