Can't Export Anything

For some reason I can’t seem to export anything. After a day of troubleshooting, I’ve ruled out:

  • File size: I’ve tried exporting with only 2 seconds, at 15 frames per sec, 1 layer, nothing else at all. Still took 30 minutes to get to 50% then crashed. Anything longer than a few seconds keeps crashing at 19%.
  • I always convert pencil to brush and flatten everything that can be flattened, so it’s not that.
  • I’ve tried AVI and MOV. Both crash
  • It’s not memory/comp power. My comp can run AE and Premiere while exporting stuff out of PI3 simultaneously so I can’t imagine ToonBoom is taking up more than those 3 combined.

Oh, and it crashes if I click anywhere on the screen while it’s exporting. That didn’t used to happen.

This is the first time I’ve ever had a problem exporting with ToonBoom

I’m out of ideas at this point. I have 7.1 and my school never upgraded from 6, so it’s either export on my comp or not at all.

Any ideas? Any help would be appreciated

Hi, Katherine,
If it possible that you can send your project file to support@toonboom.com, and they will help you with this issue.
Thanks
Wei