Cannot verify my student Id in toon boom

Hi,
I’m a second year student in Algonquin College. My new year begins but I need to install my harmony to 20. However, when I tried to download the harmony 20 today, it said I need to verify my student identity. I uploaded my student ID card and texted right information, but it always says incorrect. I don’t know why but it really urgent.
Thank you!

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