Cannot Install Trial (Unable to find All Users/Documents folder)

The installer dies about 70% in with the error (Unable to find All Users/Documents folder). The folder exists but is hidden and only a link to program data. I’ve tried unhiding the folder but it seems impossible. In all my years I’ve never encountered such a strange error. Can anyone offer some help in solving this?

Edit:If anyone else ever gets this error, what fixed it was restarting the computer when it crashes instead of clicking “okay” and having it reverse. Should work at boot.

Will do. Thank you!

Helo josiahme,

That is certainly a very strange error! Installation issues such as this are best fixed by our support team, who can be reached at desk@toonboom.com

They’ll get back to you as soon as they can and get your install issues sorted out!