Can´t Import Images Color

Retired Products Animate Support and Troubleshooting
1

I´m trying to import images with color
Import/Images/Browe/… (vectorization “Colour”)
and it turn to an Error!

I can’t understand because I have been Importing without problems until now.

HELP PLEASE!!

:-X

2

I have them already imported and then they disappear. Actually the frames still there but they are empty. when I want to import them back…Error!! file can not be imported or founded…
It is happening to me quite a lot.
I tried turning them into png or jpg smaller…I don’t know
I turning crazy
haha
???

3

Also when that happens and I’m going to save the project
" The following erros ocurred:
-Cannot write C:/User…/Drawing_1-4_1.tvg
-Cannot write C:/User…/city/city-3.tvg "

:o

4

Sorry because I have a terrible English! (I’m Spanish from Madrid)

Please Help me!
Thank you!!

;D

5

Do you see them when you do a render? Is it just in the OpenGL camera view that you don’t see them?
What software are you using?

6

What kind of image are you trying to import? What file format? And what is the error message?

~Lilly

7

So it seems like it’s perhaps having difficulty finding those files.

Are you saving on a network drive? Or on a local drive?

Do you have any strange accents in the path name? It’s best to make sure that you have a path that has no accents, perhaps this can help with your issue.

If this doesn’t help, please contact support@toonboom.com for further assistance.

~Lilly