can´t activate my account, no Product Code sent. Problems with License Wizard.

i need help, my License Wizard is not working well. First i have no Product Code, and when i open my License Wizard they ask me for it, i can´t activate my free trial version without it. Second, i searched in the official website how to install my trial version without my code, or something, but in the instructions appeared a window where you could chose if you have a trial version or a normal pay version. That window did´t appeared in my License, i can´t activate my product.

Need help quick!

Thank you!