Camera detection problems

:-[ I am having problems with toon boom picking up my capture device. Every time I select my EOS T2i Canon from the drop down menu for the capture device I get the spinning wheel of death on my Mac computer.

Can anyone help me out or have any suggestions?

I don’t it is the performance of my comptuer because I have almost 3 gigs of ram free and I have a dual processor. None the less it is a possibility it’s my computer’s performance. Any help would be appreciated.

I’m having a similar problem. Just bought a T3i in order to do some stop motion, but TBS just spins the wheel when I select it from the drop down menu :frowning: