Bug ToonBoom Timeline Layout

Retired Products Toon Boom Studio Support and Troubleshooting
1

Hi,

We are TeamTO Sutdio, an animation studio in Paris using ToonBoom Storyboard Pro 4.1.
We are facing an issue that makes our work using ToonBoom really annoying.

The bug :
When we want to switch from one layout to ‘Timeline’ layout, the soft begin to open the view multipling the timelines in two, and the soft freezes and gives no answers. We can do nothing except to force it off (we canno’t save the work which is a big problem).

Elements :

  • At the first opening of toonboom, if the Timeline is the layout used, it work. Then it’s only if we change and come back to the Timeline layout that it crashes.
  • It appears to be random but once it arrived we had this issue more than once sucessively. This time, we manage to get it back removing prefs in our AppData folder.
  • The bug appears on different ToonBoom project, on differents computedrs (windows), with different people.
  • We are often using Cinthiq Wacom and it seems like the bug often when toonboom Window is played on this Cinthiq

Could we have an explanation on wath’s the problem and solve it?
If you need some other elements to help you to investigate you can ask.

I would be really ,glad to find the solution the sooner we can,

Sincerly,

Sixtine Pirat.
TeamTo Studio
sixtine.pirat$teamto.com

2

You may have opened several Timeline widows as free floating windows and
minimized or forgot about them as you opened other windows or programs
or change to a different workspace. If you use autosave and have the option
“Automatically save workspace” checked in the preferences, it could save
the layout in this state.

Just close the excess timeline widows and save the project or let it autosave
again. If this doesn’t work contact support to have a look on the system(s).

3

You should contact Support directly.

This is just a user forum and Toon Boom people rarely pay any attention to it.