audio file problems

I am updating some animations with new audio. I need to import new audio and remap the lip sync. I keep getting the same message when I import the new sound files:
Failed to process sound file.

I am working in Animate 2. I have downloaded all of the upgrades.

What do I do?



Hmmm… what kind of audio-file…? and what kind of sampling-rate are you using…?
If unsure, provide a download link of your sound-file.


I also have this problem with various formats and qualities,has been only recently noticed. Re-installed program with no relief!

You can always write in to and send them the audio file for them to test.