Answers if you have issues with upgrading to Harmony 14

If you are using Harmony 12 and want to upgrade to Harmony 14 and:

  • If you have a Desktop Subscription:

    With Desktop subscription, you have Silver Support included which gives you access to all upgrades and new releases for the duration of your subscription.

    You simply need to download Harmony 14 from your account in My Downloads section and install it. Double-click on the application icon to launch the new version.
    See below the alternate procedure if you have Harmony 12.0.0.10076.

  • If you have a Permanent License WITH Silver or Gold Support:

    It gives you access to all upgrades and new releases for the duration of your support contract.
    In your account in My Downloads section, you will find the Upgrade code (starting with UPG).
    Follow the steps below to upgrade your license. Make sure to click on the Upgrade License button on screen 3. See below the alternate procedure if you have Harmony 12.0.0.10076.

    http://docs.toonboom.com/help/activation/Content/Activation/009_license_upgrade.html

  • If you have a Permanent License for Harmony Premium WITHOUT Silver or Gold Support:

    You need to purchase an upgrade to Harmony Premium on the online store.

  • Upgrading for Harmony 12.0.0.10076:

    Before downloading and upgrading to Harmony 14, return your license for 12.0 using the license wizard.

Here are the instructions on how to return your license:

http://docs.toonboom.com/help/activation/Content/Activation/005_return_license.html

After returning your old license, you can download and install Harmony 14. You will find the download link at https://store.toonboom.com/user//downloads with UPG code (__)

Once done, use upgrade code to complete process:

http://docs.toonboom.com/help/activation/Content/Activation/009_license_upgrade.html

Will Harmony 14 be able to open files, used in the previous version, with no problems?

I have TBH Permanent License, (no Silver or Gold Support)

But I am still thinking if is worth to upgrade…

Looks like this new version is more an “update” all the “3d tools”…but nothing for 2d (only the pose copier)… ;(

I am curious, any reviews of this new version? comparison with version 12 Premium?

I upgraded from 12 premium to 14 premium, but only because I had previously extended my support.
As you say from a 2D perspective there is very little to recommend the price of the update from 12 if you haven’t got an active support contract.
Personally I don’t use the 3D integration at all, so the update is an upgraded pose copier script. (Not used pose copier in my workflow yet. )
I’m pretty sure most 2D animators would agree it’s an unimpressive update.

just what I thought,

Thanks a lot for your Reply,

hummmm, maybe my mistake was not getting the Support ;(

I just discovered that I can’t open old files that I used to be able to open!!!

My bad. I got an error when I clicked on the .xstage file to launch an older scene file and when I went into Harmony 14 I clicked on browse and couldn’t find any of the .xstage files and panicked. Duh! To look for already created files you use “open” not “browse”!! Harmony did actually find and open the older files when I launched Harmony first. It was only when I tried to click directly on the .xstage file that I got a completely uninformative message that just said “error” with no indication as to the cause of the error.