animation not saving

Everytime i try to save a bit of animation in animate pro it saves the scene, and the layers in the elements folder, however within there it doesn’t actually save any of the keyframes made in each layer, so when i then open the saved animation, it looks like frames have been made on each of the layers, but the drawings aren’t visible!

Please help!
I keep losing work assuming it will save and it doesn’t - really annoying!!!


Are you saving a scene and then opening it back again on the same computer? Or are you opening it on a different computer? Are you saving it and reopening it in the same software?

Do you have the proper permissions to write to the folder where you’re trying to save?

Does the path to the folder where you’re saving have any special characters in it?