Animate is not rendering

I had almost the same problem last year the message “unable to initialize render module” appears every time i click the play button, and i’m unable to render my videos in any format.
I found a topic that i created myself last year with that problem and the answer is that would be a script problem. In that occasion the problem was solved.
Now i try the same thing, the ‘unable to intialize render module’ message desappear, but i still unable to render my animations in any format .mov, .swf or else.
I really don’t know what to do. could someone help please?

Thank you

I’m using ANIMATE 1

Please write in to support@toonboom.com for help resolving this issue.

~Lilly