Animate don't starts on 10.5.8

Retired Products Animate Support and Troubleshooting
1

Hi!
I have problem with Animate on my Mac G5 2.7 DP with Leopard 10.5.8. Program don’t starts only blinks an icon in the dock and giving me a crash report:

Process: Animate [6592]
Path: /Applications/Toon Boom Animate.localized/Animate.app/Contents/MacOS/Animate
Identifier: com.toonboom.animate.full
Version: ??? (???)
Code Type: PPC (Native)
Parent Process: launchd [156]

Interval Since Last Report: 15829 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 0 sec
Per-App Crashes Since Last Report: 1

Date/Time: 2009-11-25 15:16:48.311 +0100
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: 2E740945-DC08-454D-BC34-1C89B45EA666

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x000000008fe0105c
Crashed Thread: 0

Dyld Error Message:
Library not loaded: /Users/richard/compile/external/macosx/libtiff.dylib
Referenced from: /Applications/Toon Boom Animate.localized/Animate.app/Contents/MacOS/…/Frameworks/libOSGSystem.dylib
Reason: image not found

I installed 10.5.8 combo update, fixed permissions on the disk, download Animate again - nothing helped. On other user accounts is the same situation.
I never have account named richard.
I found this: http://www.macosxguru.net/article.php?story=20060321125056713
Greeting for Richard;-)
T.

2

hi :slight_smile:
is it a power pc?
according to the system requirements animate runs only on intel processors:

http://www.toonboom.com/products/animate/systemRequirements.php

cheers,
rob

3

Hi Rob!
Something change? in info palet is Universal and I’m almost sure I was running Animate on PPC previously…
it seems that I will have to wait for the MBP back from service
I greet and cu on Animuj.pl
T.

4

First double-check to make sure that your computer meets the system requirements.

If you continue to have crashing problems you should email your crash to support and they can look into it further.

~Lilly

5

I have just encountered this same problem myself. Please post how this issue may be fixed when you find out anything. Everything has been running smoothly until now.

Thanks,
Jeramiah :-<br />

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 2 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP31.0070.B07
SMC Version (system): 1.18f5
Serial Number (system): YD74872CX94
Hardware UUID: 00000000-0000-1000-8000-001B63916822
Sudden Motion Sensor:
State: Enabled


CRASH REPORT:
Process: Animate [484]
Path: /Applications/Toon Boom Animate.localized/Animate.app/Contents/MacOS/Animate
Identifier: com.toonboom.animate.full
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: launchd [69]

Interval Since Last Report: 869 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 0 sec
Per-App Crashes Since Last Report: 1

Date/Time: 2009-12-13 13:04:38.222 -0600
OS Version: Mac OS X 10.5.8 (9L30)
Report Version: 6
Anonymous UUID: FCE6F528-B930-4584-B38E-ABB52B8F59F3

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0

Dyld Error Message:
Library not loaded: @executable_path/…/Frameworks/libToonBoomOsgAnimation.dylib
Referenced from: /Applications/Toon Boom Animate.localized/Animate.app/Contents/MacOS/Animate
Reason: image not found