Animate 2 update - activation error -1

Hello,
just bought Animate update rom TB Studio. On Mac OS X 10.6.4 after instalation during activation process I have ERROR -1 message!!
I can’t active my Animate!! ((
Any help?
I wrote to support but still no answer…

any help ??

how long ago did you write to support. Remember at the moment due to time differences there is nobody there. I am sure they will get to it soon.

I hope the support team got back to you already. As a side note, sometimes the -1 error message can happen if you try to install the software without making sure that you’re an administrator of the computer. If that’s not the problem, then the support team should be able to troubleshoot with you to find out what is.

~Lilly
Toon Boom Support

I downloaded Animate Pro PLE to try out this program on my Mac, and have retyped the key code several times, but when I sign in and obtain a License Key the error message tells me it is invalid. I am an experienced computer user and I am certain I have it typed correctly. What could be wrong?

Thank you,
Barbara

You need to send an email to support@toonboom.com so that they can validate your license key.

~Lilly
Toon Boom Support