Activation error 50041

I’ve already contacted support with this, and after an hour in team viewer it’s still not resolved.

I’m getting an error 50041 (or ERROR: flxActAppActivationSend - (50041, 41143, 34)) when trying to activate my license for Storyboard pro 6.
I have activated toon boom products on this computer before without a problem. I went on my roommates computer and it was able to confirm her license for storyboard pro. I have disabled my firewall, and I don’t have antivirus software installed. I’ve tried with my computer connected through an ethernet cable. I don’t know where else to look or how to even identify the core of the problem.

I’m on an alienware m14x r2, windows 7

If anyone has any idea of where I could find help please let me know.