Activation Code Problems

Hello, i had bought Toon Boom Studio 8 before it ended, but i now have a problem. I downloaded it fine on my old laptop, but now that i have a new laptop i have to re-download it, but for some reason my toonboom account doesn’t show my activation code or that i even bought it. I am not going to spend over $200 dollars again so any help would be greatly appreciated, thank you.